Bus & coach accident claim

The time it takes to resolve a bus accident compensation claim depends on the complexity of your case and the severity of your injuries. Straightforward claims, where liability is clear, can sometimes be settled within a few months.

More complex cases, particularly those involving serious injuries, disputed liability, or multiple parties, can take longer.

We will keep you updated throughout the process and work to resolve your claim as efficiently as possible, without compromising on the outcome you deserve.

The more evidence you can gather, the stronger your claim is likely to be. Useful evidence includes:

• Photos of the scene, your injuries, and any relevant road or vehicle conditions
• Your bus ticket or travel record, to confirm you were a passenger
• Contact details for any witnesses
• A police report, if one was made
• Medical records and records of any treatment you have received
• Receipts for any expenses related to your injury
• A diary of your symptoms and how they have affected your daily life

Don’t worry if you don’t have all of this. Our team will help gather the evidence we need to support your claim, including footage from inside and outside the bus, maintenance records, and independent medical assessments.

From your first contact with us, we make sure you understand what is happening at every stage. We will explain your options clearly, keep you updated as your case progresses, and be available to answer any questions you have.

For more serious injuries, you will also have access to our rehabilitation and wellbeing team, who can help coordinate the care and support you need, including physiotherapy, rehabilitation, and other specialist services. Where possible, we’ll look to secure interim payments to help cover costs during the claim, so you don’t have to wait until settlement to access the support you need.

After your claim concludes, we can also help connect you with trusted financial advisers, rehabilitation providers, and support networks.

Possibly, yes. Even if you were partly responsible for the accident, you may still be able to make a claim. In these cases, your compensation may be reduced to reflect your share of the responsibility, which is known as contributory negligence. We will assess your situation honestly and let you know where you stand.

Yes. If your child was injured in a bus accident that was not their fault, you can make a claim on their behalf as their parent or guardian. If the claim is successful, the compensation will be paid to your child. Depending on our risk assessment, this may be paid directly or held in court funds until they are 18. We will explain what applies in your child’s situation.

Yes, in some circumstances. If the person injured in the accident cannot manage their own legal affairs, for example, because they have been severely disabled or have lost mental capacity, you may be able to bring a claim as their litigation friend. It’s also possible to make a claim on behalf of someone who has died as a result of a bus accident. Contact us, and we will explain your options.

Fletchers operates on a ‘No Win, No Fee’ basis for bus accident compensation claims, also known as a conditional fee arrangement. This means that if we don’t secure compensation for you, you pay us nothing. If we are successful, we agree on a fee with you in advance, so you always know where you stand. There is no financial risk to you in pursuing your claim.

If you can, several things can help support a future claim:

• Call 999 so the police and emergency services can attend
• Take photos of the scene, your injuries, and any relevant road or vehicle conditions
• Keep your bus ticket as evidence that you were a passenger
• Speak to any witnesses and note their contact details
• Seek medical attention from a GP or A&E, even if you feel okay, as this protects your health and creates an important record
• Keep receipts for any expenses connected to your injury

As soon as you feel able to, contact a bus accident solicitor to discuss your options.