Privacy Notice
Introduction
Fletchers Solicitors Limited recognises the importance of respecting and protecting privacy by complying with UK GDPR and other data legislation. This privacy notice sets out and explains what personal information we may collect and how we may use and protect your personal information made available to us.
This notice also contains important information on who we are, explains how and why we collect, use, and share personal information. It also sets out your legal rights concerning personal information and how to contact us if you have any questions or a complaint.
This notice applies to clients, contracted third parties, service users, and visitors to our website.
Who are we?
Fletchers Solicitors Limited is a law firm with offices across England. A full list of our current offices is available on our website. Our registered office is St James’ Tower, 7 Charlotte Street, Manchester M1 4DZ. We are authorised and regulated by the Solicitors Regulation Authority under SRA number 469026.
We are committed to protecting your privacy and follow data protection laws, UK GDPR, the EU GDPR and the Data Protection Act 2018, as appropriate.
Fletchers Solicitors Limited is registered with the Information Commissioner’s Office (registration number Z9819195). We are a data controller in relation to the processing activities set out in this notice.
Fletchers is part of a group of companies operating under common ownership and management (the “Group”). Certain administrative, compliance, information technology, and operational functions are provided on a shared-service basis within the Group.
Fletchers operates under a number of trading names (full details of which are available on the Solicitors Regulatory website) which include:
Fletchers Solicitors | Patient Claim Line | Cycle SOS | Fletchers Serious Injury | Fletchers Group | Cycle Claim Line | The Inheritance Experts | The Compensation Experts | The Medical Negligence Experts
How to contact us
If you have any questions about this privacy notice or the information we hold about you please contact our Data Protection Officer, Dawn Bowdler, please contact us by;
telephone – 01704 546919
e-mail – [email protected]
write to us – Dukes House, 34 Hoghton Street, Southport, PR9 0PA
The supervisory authority in the UK is the Information Commissioners Office. Further information and contact details are available at https://ico.org.uk
To help us keep your personal information up-to-date, you should let us know if any of your contact details change or if you notice any inaccuracies in your details. You can do this by emailing [email protected]
How do we collect and use your data?
We collect data if you make an enquiry online via our website, telephone or by e-mail enquiry. By submitting your details, you are requesting that we process your data to enable us to contact you and respond to your query and we will use and store your information for that purpose. We will consider if we should provide legal services to you.
We may collect or receive information about you from other sources, such as lead generation companies, our charity partners, or other business arrangements.
Do we disclose any information to outside parties?
To enable us to provide legal services to you, and to progress our clients legal claim we will share personal information with third parties such as medical experts, the Court and Counsel.
We will NEVER sell or trade your personally identifiable information.
We will only transfer your personally identifiable information to outside parties with your prior permission. This does not include trusted third parties with whom we may transfer personally identifiable data for the following reasons:
- Contractual arrangements
- Pre-contractual arrangements where a contract is envisaged
- Where formal contract is anticipated but where a relationship is envisaged
for example, organisations who assist us in:
- operating our business (including websites),
- developing our business, including systems, processes or procedures; or
- continued conduct and growth of our business.
We may be required to disclose your information to comply with legal or regulatory requirements. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property or safety.
We may share personal information with other companies within our Group where necessary for administrative, operational, compliance, information technology, business support, or management or legal purposes. Any sharing is subject to appropriate confidentiality, security and data protection safeguards.
How We Use Artificial Intelligence (AI)
We use the latest technology to help us deliver the best possible service, efficiently and accurately, and for our own internal business purposes. This includes tools for storing, analysing, and creating data.
In addition, we use artificial intelligence (AI) tools to enhance the quality or efficiency of our services. Such tools may be used for tasks such as conducting research, drafting documents, and analysing data. These tools will also be used for internal processes like administrative support, optimising process, or managing information.
We ensure that any tool we use complies with our data protection and confidentiality obligations to protect personal data from being accessed or used in a way that is not explicitly authorised or subject to an appropriate lawful basis.
Our client’s personal data will not be used to train AI tools unless we have a lawful basis to do so, which may include your explicit consent.
Automated decision making
We do not make decisions about individuals that are based solely on automated processing. We do utilise automated systems and analytical tools to support the processing of personal data that may contribute to the formulation of recommendations or preliminary decisions. Any output is subject to review and verification before any final decision is made.
Application Programming Interface – APIs
To enable us to provide services to you we use APIs to specify how different software systems should communicate with each other. We may pass and retrieve data, including personal information between different software systems that interact with the APIs.
What is our basis for processing your personal information?
We primarily use personal information to provide professional services to our clients and so for most of our activities the legal basis for processing personal information is contractual obligation or legitimate interest.
We may also have a legal obligation to process personal information where we are required to undertake anti-money laundering checks and ensure we are meeting our regulatory requirements as a business.
Where the information includes special category data such as medical information we will use your data for the establishment of a legal claim.
If you have provided your consent to the collection, processing or transfer of your personal data for a specific purpose then the use will be restricted to that purpose and those referred to above.
What personal information do we collect?
Personal information means any information identifying or describing an identifiable individual that we may collect to enable us to fulfil our contractual obligations to our clients.
This information includes but is not limited to information relating to the individuals;
- Name, address or contact information for the individual
- Educational, criminal or employment history
- Date of birth, gender, reproductive status,
- Physical or mental health, disability
- Marital status, sexual orientation, ethnic or social origin, belief, culture and language. This may also extend to the individuals family members
- Information regarding the individuals claim
- Financial status or information relating to financial transactions including details of pension, income and earnings
- Medical and occupational health records
How do we protect your personal information?
We are committed to keeping your personal information safe and secure. We will take all appropriate steps and security measures to store your personal information provided to us to protecting it from loss, destruction, unauthorised access, transfer, disclosure or other misuse.
To help protect the privacy of data and personally identifiable information you submit through our website, we maintain physical, technical and administrative safeguards.
We restrict access and do not disclose to any person any personal data of a data subject unless they are required to know that information to provide services to you or us.
We will never disclose confidential, personal or sensitive data unless this is required to progress your claim or deal with the business of supplying the services to you; and we train our employees about the importance of confidentiality and maintaining the privacy and security of personal information.
Fletchers Solicitors is accredited with Cyber Essential Plus and all of our electronic data is stored within the UK. Third parties with whom we have contractual arrangements with may store and process personal data on secure services located within the European Economic Area (EEA).
Shared working environment
Personnel from other companies within our Group may from time-to-time work from shared office premises. While such personnel do not have routine access to client files or records, there may be limited occasions where information relating to client matters could be incidentally observed or overheard in the course of normal business operations. To mitigate this risk, all Group personnel are subject to confidentially obligations, including non-disclosure agreements, where appropriate, and must comply with our information security and data protection requirements.
Using our App
Our preferred methods of communication are by telephone or via the Fletchers Mobile App. We provide access to the Fletchers Mobile App for all ongoing client matters. This is used to pass messages and documents between the firm and the client (data subject) in a secure and controlled manner. These messages and documents will contain data belonging to the client.
If you have previously signed up to use the Fletchers App and no longer wish to use this to deal with communications during the course of any contract, then you should contact your main point of contact or email [email protected] and ask for removal from that system.
We will also use secure email and SMS to communicate with you, especially where you have decided not to use the Fletchers App.
It is unusual for us to communicate by post but this may be necessary where you have specifically asked for a document to be sent that way, or we are failing to obtain a response from you using the other methods. There are risks to your data inherent with using the postal systems that are out of our control.
How long we keep your data?
If you make an enquiry with us about a potential legal matter that we do not then continue with, we shall retain your full data for twelve (12) months following closure of the enquiry. We will then retain basic data for a period of six (6) years. This is to ensure that we can deal with any complaints or potential claims arising from the enquiry.
Where we have been instructed by a client to pursue a legal claim, your matter file, including correspondence, copies of your ID, documents and medical expert reports will be retained for a minimum period of six (6) years from the closure of that matter. This includes when an agreement has been terminated. Certain categories of information, including medical records will be securely deleted within twelve (12) months of your matter’s conclusion, unless we are required by law to retain them for longer.
If we have received your data for any other purpose this may be retained for as long as reasonably necessary to assist us in meeting our legal obligations.
Marketing
We may occasionally send you newsletters, legal updates, information about our services or invitations to events which we feel may be of interest to you. To unsubscribe from these services please either click on the unsubscribe link contained within the marketing email or email us at [email protected] who will ensure that you do not receive any further marketing information.
Telephone recording
We record our telephone calls, in the interest of offering good service, to help us protect our staff from abusive or nuisance calls, to establish facts and provide training to staff.
When your call is recorded, we will collect a recording of the conversation and your telephone number. Call recordings are usually deleted after twelve (12) months although in some cases we keep recordings for longer to help train our staff or where we receive a complaint about our service. Further, some recordings are retained on the electronic client file and save for at least 6 years.
Events
We may host a number of events during the year. To register to attend any of our events you must email/complete a registration form, and you will need to provide us with your contact information (such as name, phone number, email address) to enable us to contact you about the event. We may also collect additional information from you such as mobility requirements or food allergies if this is appropriate for event attendance. If you have agreed during registration, we will also add your information to a database to send to you details of future events.
If payment is required to attend an event, we will need to collect from you, certain personal details necessary to process the transaction. This may include, your name, billing address, email, phone number and payment method (credit card details, PayPal, etc.) Payment information is securely processed by our Accounts team and details will only be used to fulfil the transaction.
If we are co-sponsoring an event, you may be taken to another organisations website to register. When our website contains links to external sites these may not be operated by us, and we will have no control over the content and policies of those sites. Please read the respective privacy policies for those sites.
What are your rights?
If you wish to make a subject access request, please email [email protected].
Some of your data protection rights are set our below. You can find out more about your data protection rights on the ICO’s website, www.ico.org.uk/for-the-public/.
- right to ask us to erase or rectify information you think is inaccurate and to correct any out of date or missing information.
- request the restriction of processing and objection to processing of data
- if given, the right to request that we stop any consent-based processing of your personal information
- right to move, copy or transfer your personal information
- to object to direct marketing
If you wish to exercise any of these rights, or other rights under data protection law that you feel may apply please contact us using the contact details set out below providing enough information so that we may identify you.
Right to withdraw consent
Generally we do not rely on your consent to process your personal details when we have a legal basis for doing so, however in some circumstances where an individual client has provided consent to the processing and transfer of their personal data for a specific purpose (for example in relation to a computer science project) they will have the right to withdraw consent for that specific processing at any time. If you wish to withdraw your consent, please [email protected].
When we receive a notification to withdraw consent, we will no longer process your personal information for the purpose you originally consented save where there is a need under any other processing ability.
Changes to this privacy notice
This privacy notice was published in March 2025 and last updated on 1st July 2026.
We may change this privacy notice from time to time, and if we do, we will post any changes on this page/site. If you continue to access this website or use services available from this website after those changes have come into effect, you will have agreed to the revised notice.
Cookie Policy
What are cookies?
Cookies are small data files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
As a user you can accept or decline cookies. If you choose to decline cookies, you may not fully experience any interactive features on our website.
How do we use cookies?
Our website uses cookies to better the users experience while visiting the website.
As required by legislation, where applicable our website uses a cookie control system, allowing the user to give explicit permission or to deny the use of and saving of cookies on their computer/device.
Our website uses Google analytics which enables us to collect information on your site-viewing activity, such as how many people visit our site, the pages visited, duration of session and geolocation data. This information enables us to improve our websites to deliver the best possible service to users by improving our site to maintain a reliable, consistent service.
Information on how Google analytics collects and processes information about you and information on how to opt out from Google’s collection of information from you, please click here.
We use Ruler Analytics: cookies show each visitor to our website a unique telephone number by which to call us. We use this information to analyse and understand how people interact with our website and over the phone. For opt-out information, contact [email protected] or visit www.ruleranalytics.com
How long do cookies last?
Some cookies are temporary and last for the duration of your session on our website. Once you close your browser these cookies will automatically delete.
Other cookies are persistent and remain on your personal device even after closing your browser. We use these cookies to remember you across multiple browsing sessions so that we may retain your preferences from one visit to another.
How to delete cookies
If you would like to delete you cookies please visit allaboutcookies.org which contains further information and step by step instructions for the browser you use.
Pixels
We use pixels for remarketing which is used to target adds to users who have previously visited our website. A pixel is a small piece of code or image that is placed on a website to collect information about visitors to that site.
