Supporting our client after Jet2 holiday hotel fall in Gran Canaria

Location of incident: Gran Canaria, Spain
Case Type: International Injury Claim
Solicitor: Ross Smith, International Injury Team

Our client was injured whilst on holiday with her husband in Gran Canaria when poor weather struck the island. While walking back to their hotel room one evening, she suffered a life‑changing accident. With legal support from our Head of International Injury Team, Ross Smith, our client has been able to take important steps toward managing the impact of her accident and rebuilding her daily life.

Most importantly, it has allowed for recognition, and she can now move forward and continue to cherish time with her family, including her newborn grandson, despite the physical limitations caused by her injury.

What you’ll find in this case study: 

• How unsafe hotel conditions in Gran Canaria led to injury.
• The hotel’s failings and how negligence can lead to a compensation claim.
• The outcome of this holiday injury claim for our client.
• General guidance for anyone injury while on a package holiday.

How our client was injured aboard 

What began as a long-awaited holiday to Gran Canaria with her husband, booked through Jet2 Holidays, turned into a distressing experience for our client. One evening, after heavy rainfall, our client slipped in a hotel corridor that was in complete darkness, with a skylight left open, allowing rainwater to pool on the floor. The fall resulted in serious injuries and a long recovery for our client.

Injuries and Impact after fall at a hotel

As a result of the fall, our client suffered fractures to her neck and shoulder in three places. She was left in severe pain while in a foreign country, and the rest of her trip was significantly affected by the accident.

Since the incident, she can no longer drive, struggles to hold her newborn grandson, and finds it difficult to feed herself. She is also fearful of being bumped by others in

She was offered an elective procedure to replace her shoulder joint and help improve her symptoms. However, as a breast cancer survivor who had undergone a double mastectomy just seven years earlier, she understandably felt apprehensive about undergoing further major surgery. She made the difficult decision not to undergo this further surgery.

Taking legal action after being injured whilst on holiday

With the support of Ross Smith from Fletchers’ International Injury Team, the claim was successfully pursued, and £30,000 in damages was secured from Jet2 Holidays.

Ross Smith commented: 
“It was a privilege to assist such a sincere and deserving individual in securing the resolution and support necessary to move forward following their injury.”

With his client commenting: 
“Myself & Billy thank you & the team for all your hard work in successfully resolving this matter with a good outcome. Thank you for the way you all handled the case with such compassion, understanding & professionalism. We wish you all well for the future.”

Support if you’ve been injured whilst on holiday

If you’ve been injured while on holiday, you may be able to make a claim, speak with our international injury specialists to find out how we can help.