Beauty and hairdressing claims

A reaction to a beauty treatment or hairdressing product can be distressing, and in some cases, cause lasting harm. If your injury was caused by someone else's failure to take proper care, you may be entitled to make a claim.

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Author

Jenny Stevenson

Associate & Head of Personal Injury

Reviewer

Victoria Marsden

Director of Legal Excellence

Last Updated

19th July 2026

Can I make a beauty and hairdressing claim?

You may be able to make a hair or beauty treatment injury claim if you’ve been injured or suffered damage as a direct result of a treatment or product applied by a beautician or hairdresser.

Salons and beauty providers have a legal duty of care to their clients, which means ensuring their staff are properly trained, that any hazardous chemicals are safely stored and handled, and that treatments are carried out correctly.

Claims in this area can arise from a wide range of situations, including allergic reactions to hair dyes or bleaching products, chemical burns from skin treatments, scalp or hair damage from straightening or colouring procedures, and injuries caused by faulty equipment or poor technique.

Even if you gave consent for the treatment, that does not automatically mean the provider is free from responsibility. If they failed to perform a patch test when required, used a product incorrectly, or didn’t take appropriate precautions, they may still be liable for the harm caused.

Example of a beauty and hairdressing claim

Someone visits a salon for a hair colouring treatment and experiences a severe allergic reaction to the dye used. No patch test was offered beforehand, despite this being a standard requirement under industry guidelines. If the salon failed to follow the required patch testing procedure, this could form the basis of a valid hairdresser injury claim.

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What compensation can help with

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Covering the cost of treatment, recovery, and the impact on your life.

Compensation in beauty and hairdressing cases is not just about what happened; it’s about making sure you’re not left out of pocket because someone else failed to take proper care.

Depending on the severity of your injury, compensation can cover the immediate costs of treatment and recovery, as well as any longer-term effects on your health, ability to work, and everyday life. Even where injuries may appear minor at first, some, such as chemical burns or allergic reactions, can have a lasting impact that deserves proper recognition.

Every case is different, and the amount you may be entitled to depends on the nature and extent of your injury, any ongoing symptoms, and the financial impact it has had on you.

Successful hair and beauty treatment injury claims may help fund:

Medical treatment and prescription costs related to your injury
Skincare, hair restoration, or other specialist treatment you’ve needed
Psychological support if your injury has affected your confidence or mental health
Loss of earnings if you’ve been unable to work
Travel costs to appointments related to your recovery
Out-of-pocket expenses arising from the injury

Understanding the potential value

The value of a beauty and hairdressing claim depends on several factors, including the severity of the injury, how long recovery takes, and whether there is any lasting impact on your appearance, health, or ability to work. Injuries that result in scarring, long-term skin conditions, or significant psychological distress will generally attract higher compensation than those with a full recovery. Our solicitors will give you a clear and honest assessment of what your claim may be worth once we’ve reviewed the details.

Understanding special and general damages

A settlement is made up of general damages and special damages. General damages address the non-financial impact of your injury, including pain and suffering and the effect on your day-to-day life. Special damages cover the specific financial losses you can evidence, from medical treatment and rehabilitation costs to lost income and travel expenses. Our team will make sure both are carefully calculated and properly reflected in your claim.

Specialist beauty and hairdressing claim solicitors

Our team has wide experience handling hair and beauty treatment injury claims.

Why choose Fletchers for your beauty and hairdressing claim?

Hair and beauty treatment injury claims sit within a specialist area of personal injury law that requires a detailed understanding of industry regulations, product liability, and duty of care. Getting the right team behind you is fundamental.

At Fletchers, our personal injury solicitors have the knowledge and experience to handle these claims with the care and precision they deserve.

Expertise you can rely on

Specialist personal injury solicitors with experience in beauty and hairdressing claims
In-depth knowledge of health and safety regulations governing salon and beauty treatments
Clear, honest advice from the very first conversation, so you know where you stand
We handle all aspects of your claim, from gathering evidence to negotiating your settlement
Recognised for the quality of our client care, with strong ratings on independent review platforms
Wherever you are in England and Wales, we can support you
‘No Win, No Fee’, so you can pursue your claim without any upfront financial risk

You're not alone

We understand what you're going through.

When you go to a salon for a hair or beauty treatment, you trust the person providing that service to take proper care of you. If something goes wrong, whether that’s a painful allergic reaction, a chemical burn, or damage that affects your appearance, it can feel deeply upsetting. For some people, the impact on their confidence and sense of self is just as significant as the physical injury itself.

We know it can feel daunting to take action against a business, especially if you’re worried about whether your experience counts as a claim or whether anyone will take you seriously. Many of the clients we support felt the same way when they first got in touch.

What they needed was someone to listen, ask the right questions, and take the hard work off their hands. That’s what we’re here to do. From your first conversation with us, we’ll focus on understanding your situation, including the legal details and the impact this has had on you.

We’ll guide you through every step of the process clearly and honestly, handle the paperwork and communications on your behalf, and work to secure the compensation you deserve.

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FAQs about beauty and hairdressing claims

How long do I have to make a hair and beauty treatment injury claim?

In most cases, you have three years to make a claim. This is either from the date of your injury or from the date you first realised that the treatment you received was responsible for your injury.

If you’re making a claim on behalf of someone under the age of 18, the three-year period does not begin until their 18th birthday. There are also exceptions in certain circumstances, such as where the person affected lacks the mental capacity to bring a claim themselves.

No matter where you are in that timeline, it’s worth getting in touch with us as soon as you can. The sooner we can review the details, the sooner we can advise you on whether you have a case.

Who can make a beauty and hairdressing claim?

Anyone who has suffered an injury or damage as a result of a beauty or hairdressing treatment may be able to claim compensation. This includes clients who experienced an allergic reaction, a chemical burn, hair damage, or another injury caused by the treatment or products used.

You can also start a claim on behalf of a family member if they are under 18 or do not have the mental capacity to bring a claim themselves. If you’re unsure whether your situation qualifies, speak to us. We’ll give you an honest assessment with no obligation to proceed.

What evidence do I need to support my claim?

The more evidence you can provide, the stronger your claim is likely to be. Useful evidence includes:

The exact date and time the injury or damage occurred
Proof of payment for the treatment
Details of any communication between you and the salon or provider
Confirmation of whether a patch test or consultation took place beforehand
Photographs of any injuries or damage

Don’t worry if you don’t have all of this to hand; we’ll help you work out what’s available and how to gather it.

How much will a beauty and hairdressing claim cost me?

We work on a ‘No Win, No Fee’ basis. This means there are no upfront costs and no fees to pay unless your claim is successful. You won’t need to pay anything out of pocket to get started, and you’ll receive clear advice throughout the process.

If your claim is successful, our fee is agreed in advance and deducted from your compensation, so there are no surprises. If your claim doesn’t succeed, you won’t owe us anything. This arrangement means you can pursue your claim without financial risk and focus on your recovery, rather than worrying about costs.

Does it matter which solicitor I choose?

Yes, it matters who you choose to represent you. Beauty and hairdressing claims involve specific regulations and legal considerations that require specialist knowledge. Choosing a firm without relevant experience can put your claim at risk of failure.

At Fletchers, our personal injury team has the expertise to handle these cases effectively. If another firm is representing you and you have concerns about the advice you’re receiving, you have every right to seek a second opinion.

Can I change my solicitor if I'm already partway through a claim?

Yes. If you’re unhappy with the service you’re receiving from your current solicitor or if you feel they don’t have the specialist knowledge your case needs, you are perfectly entitled to switch to another firm. If you’re considering changing solicitors, get in touch with us, and we’ll talk through your compensation options.